COMPLAINTS PROCEDURE:
We always endeavor to provide the best service and products for our customers. However, on rare occasions we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put these things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either on
01634 254937
or via email
admin@stableheatingservices.co.uk
, with a clear detailed description of your complaint. We aim to respond to complaints within 7 working days and provide you with a date to remedy any issues raised.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.