We always endeavor to provide the best service and products for our customers. However, on rare occasions we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put these things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either on
or via email
, with a clear detailed description of your complaint. We aim to respond to complaints within 7 working days and provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact
0333 241 3209
or via their website